Pnyx - LLM Network Platform

1. Introduction

Pnyx AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI orchestration platform and services. We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

Account information (name, email address, organization name)
Authentication credentials
Payment and billing information
Communications with our support team
Feedback and survey responses

2.2 Information Automatically Collected

API usage data and metrics
Model performance statistics
Log data (IP addresses, browser type, operating system)
Usage patterns and preferences
Error reports and debugging information

2.3 API Request Data

When you use our API services, we process requests to route them to appropriate language models. We do not store the content of your prompts or responses unless explicitly authorized by you for debugging or improvement purposes.

3. How We Use Your Information

We use the collected information for the following purposes:

Provide, operate, and maintain our services
Process API requests and route them to appropriate models
Monitor and optimize platform performance
Process transactions and manage billing
Send administrative information and service updates
Respond to customer service requests
Analyze usage patterns to improve our services
Detect, prevent, and address technical issues
Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

Service Providers: With third-party vendors who assist us in operating our platform
Model Providers: API requests are routed to selected AI model providers (OpenAI, Anthropic, etc.) based on your configuration
Legal Requirements: If required by law or in response to valid legal processes
Business Transfers: In connection with mergers, acquisitions, or asset sales
Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

End-to-end encryption for API communications
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Secure data storage with encryption at rest
Regular backups and disaster recovery procedures

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. API request logs are typically retained for 30 days for debugging purposes, while account information is retained for the duration of your account's existence plus a reasonable period thereafter.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request access to your personal data
Rectification: Request correction of inaccurate data
Deletion: Request deletion of your data
Portability: Request transfer of your data
Objection: Object to certain processing activities
Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking

We use cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Pnyx AI
Email: [email protected]
Contact Form: pnyx.ai/contact

GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our legal bases for processing your information include consent, contractual necessity, legitimate interests, and legal obligations. EU residents have additional rights including the right to lodge a complaint with a supervisory authority.

California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information (which we do not do), and the right to non-discrimination for exercising these rights.